Dear VW/Audi enthusiast:
The ongoing health and safety for our IE community is the highest priority. As the unprecedented Coronavirus (COVID-19) spreads throughout the world, we are forced to take actions to better help protect both you and our employees.
POSSIBLE SHIPPING DELAYS
IE is working hard to protect the safety of our team members and have increased health efforts in our offices, warehouses, and shipping departments. These proactive measures may affect all domestic and international deliveries. Shipping updates are as follows:
In-stock items will be shipped within 1-3 business days on orders made before:
- UPS Mon-Fri before 12pm Mountain Daylight Time (MDT)
- USPS Mon-Fri before 12pm Mountain Daylight Time (MDT)
No orders will be shipping out after shipping time cut-off or weekends. Business days are Monday through Friday and exclude US holidays.
Click here to read our full Shipping Policy
Due to the ongoing impact of Covid-19, UPS is currently unable to offer and has suspended their Service Guarantee on all shipments from any origin or any destination. All shipping methods displayed on the IE website are now estimates and not guaranteed by USPS or IE. To read more about the current UPS Service Guarantee restrictions, click here.
ORDERING, SUPPORT, & INQUIRIES
All IE departments are taking proactive measures to address the COVID-19 challenges and avoid any further disruptions to our services. IE sales and customer service representatives may be working remotely as needed during normal business hours (Mon-Fri 7am-4pm MDT) via our normal email and phone. We’re responding as best we can to an ever-evolving situation, so please be aware of longer than usual response times. If you are unable to reach us by phone during normal business hours, please send an email (email@example.com) and we will respond to you as soon as possible.
THANK YOU FOR YOUR UNDERSTANDING
As this situation continues to evolve, IE will closely monitor guidance from the CDC and our local health officials. We will continue to rely on professional recommendations and expertise to inform our operating decisions for the well-being of our employees, customers, and communities as our highest priority. Our most heartfelt sympathies for those who have already been affected, together the world can overcome this pandemic.