HELP CENTER

HELP CENTER

HELP CENTER

FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS:

WHERE IS MY TRACKING NUMBER OR ORDER CONFIRMATION?

Order confirmation emails are automatically sent when the order is placed. After the order ships, you will also receive an email that includes tracking information. If you do not receive these emails, please check your spam folder. You can always contact us by using the contact form below to have these re-sent.

HOW LONG WILL MY ORDER TAKE TO SHIP?

Orders placed on the IE website begin processing immediately during business hours and in stock items ship within 1-2 business days. Expedited shipping must be placed on a business day before 12pm MST for same-day shipment. Business days are Monday through Friday and exclude holidays.

WHAT IS YOUR RETURN POLICY?

IE accepts returns on any product ordered from performancebyie.com within 45 days. Product must be returned in new condition and in original packaging. All returns are subject to a 10% restocking fee. Orders placed through an IE distributor must be returned to the distributor and are subject to their return policy. All returns or exchanges must be returned with an RMA number or will not be accepted. To begin the return process and receive an RMA, fill out the contact form above and include your original IE order number. Click here to read our full Return Policy.

WHY DID I RECEIVE AN EMAIL ABOUT A BACKORDER?

If you have received an email stating one or more of your items are out of stock then your order status will be set to backorder and will be shipped as soon as the product is back in stock. The IE team works hard to notify all customers about backordered products and to provide estimated ship dates. However, estimated ship dates are not guaranteed and may change at any time. If you need to change your order because of a backorder, please contact support by using the contact form below.

DO YOU HAVE ANY PROMOTION CODES OR SALES?

IE does not offer any coupon codes or discounts outside of official sale events. Sale events take place only a few times a year and not all products will be included in each sale. Upcoming sales are not announced ahead of time. To find out about sales as soon as possible sign up to our email newsletter and social media pages such as Facebook and Instagram.

AN ITEM I BOUGHT IS NOW ON SALE, CAN I HAVE A REFUND?

IE sale events can not be combined or stacked with other active discount codes, special promotions, or offers. Promotional discounts are available only during the sale window and can not be applied after the sale event or retroactively used to refund any previously placed orders. If a product you recently purchased is on promotion you can return your order and repurchase during the sale, however, your order must meet our return policy and is still subject to a 10% restocking fee.

HOW CAN I BECOME AN IE DISTRIBUTOR?

IE partners with several professional businesses. If you feel your business aligns with IE's mission to supply the industry with the best performance solutions, please fill out our dealer application.

WHY DON'T I SEE SHIPPING FOR MY COUNTRY?

IE ships worldwide and is happy to supply our line of performance products internationally. If you are trying to place an order on performancebyie.com and there is no shipping option available, please visit our dealer locator to buy through a distributor or use the contact form below to contact our sales team.

WHAT SHOULD I KNOW BEFORE PLACING AN INTERNATIONAL ORDER?

International orders can be complicated in many ways and there are a couple things to be aware of before placing an order. Firstly, IE will not lower invoice values to reduce import duties associated with your order. Secondly, import duties are the responsibility of the customer and must be paid by the customer.

DO YOU BUILD/WORK ON CUSTOMER CARS?

At this time IE does not offer any product installs, custom builds, maintenance, or mechanical work. If you are interested in those services, please visit our Dealer Locator to find an authorized dealer or install shop near you.

DO YOU HAVE A MILITARY DISCOUNT?

YES, we support and thank our troops for their service and sacrifice. Our team is proud to offer an exclusive 10% discount on IE brand merchandise to all active duty, reserve, and veterans. If you qualify, please visit and fill out the form on our Military Discount Page.

WHERE IS MY TRACKING NUMBER OR ORDER CONFIRMATION?

Order confirmation emails are automatically sent when the order is placed. After the order ships, you will also receive an email that includes tracking information. If you do not receive these emails, please check your spam folder. You can always contact us by using the contact form below to have these re-sent.

HOW LONG WILL MY ORDER TAKE TO SHIP?

Orders placed on the IE website begin processing immediately during business hours and in stock items ship within 1-2 business days. Expedited shipping must be placed on a business day before 12pm MST for same-day shipment. Business days are Monday through Friday and exclude holidays.

WHAT IS YOUR RETURN POLICY?

IE accepts returns on any product ordered from performancebyie.com within 45 days. Product must be returned in new condition and in original packaging. All returns are subject to a 10% restocking fee. Orders placed through an IE distributor must be returned to the distributor and are subject to their return policy. All returns or exchanges must be returned with an RMA number or will not be accepted. To begin the return process and receive an RMA, fill out the contact form above and include your original IE order number. Click here to read our full Return Policy.

WHY DID I RECEIVE AN EMAIL ABOUT A BACKORDER?

If you have received an email stating one or more of your items are out of stock then your order status will be set to backorder and will be shipped as soon as the product is back in stock. The IE team works hard to notify all customers about backordered products and to provide estimated ship dates. However, estimated ship dates are not guaranteed and may change at any time. If you need to change your order because of a backorder, please contact support by using the contact form below.

DO YOU HAVE ANY PROMOTION CODES OR SALES?

IE does not offer any coupon codes or discounts outside of official sale events. Sale events take place only a few times a year and not all products will be included in each sale. Upcoming sales are not announced ahead of time. To find out about sales as soon as possible sign up to our email newsletter and social media pages such as Facebook and Instagram.

AN ITEM I BOUGHT IS NOW ON SALE, CAN I HAVE A REFUND?

IE sale events can not be combined or stacked with other active discount codes, special promotions, or offers. Promotional discounts are available only during the sale window and can not be applied after the sale event or retroactively used to refund any previously placed orders. If a product you recently purchased is on promotion you can return your order and repurchase during the sale, however, your order must meet our return policy and is still subject to a 10% restocking fee.

HOW CAN I BECOME AN IE DISTRIBUTOR?

IE partners with several professional businesses. If you feel your business aligns with IE's mission to supply the industry with the best performance solutions, please fill out our dealer application.

WHY DON'T I SEE SHIPPING FOR MY COUNTRY?

IE ships worldwide and is happy to supply our line of performance products internationally. If you are trying to place an order on performancebyie.com and there is no shipping option available, please visit our dealer locator to buy through a distributor or use the contact form below to contact our sales team.

WHAT SHOULD I KNOW BEFORE PLACING AN INTERNATIONAL ORDER?

International orders can be complicated in many ways and there are a couple things to be aware of before placing an order. Firstly, IE will not lower invoice values to reduce import duties associated with your order. Secondly, import duties are the responsibility of the customer and must be paid by the customer.

DO YOU BUILD/WORK ON CUSTOMER CARS?

At this time IE does not offer any product installs, custom builds, maintenance, or mechanical work. If you are interested in those services, please visit our Dealer Locator to find an authorized dealer or install shop near you.

WHERE IS MY TRACKING NUMBER OR ORDER CONFIRMATION?

Order confirmation emails are automatically sent when the order is placed. After the order ships, you will also receive an email that includes tracking information. If you do not receive these emails, please check your spam folder. You can always contact us by using the contact form below to have these re-sent.

HOW LONG WILL MY ORDER TAKE TO SHIP?

Orders placed on the IE website begin processing immediately during business hours and in stock items ship within 1-2 business days. Expedited shipping must be placed on a business day before 12pm MST for same-day shipment. Business days are Monday through Friday and exclude holidays.

WHAT IS YOUR RETURN POLICY?

IE accepts returns on any product ordered from performancebyie.com within 45 days. Product must be returned in new condition and in original packaging. All returns are subject to a 10% restocking fee. Orders placed through an IE distributor must be returned to the distributor and are subject to their return policy. All returns or exchanges must be returned with an RMA number or will not be accepted. To begin the return process and receive an RMA, fill out the contact form above and include your original IE order number. Click here to read our full Return Policy.

WHY DID I RECEIVE AN EMAIL ABOUT A BACKORDER?

If you have received an email stating one or more of your items are out of stock then your order status will be set to backorder and will be shipped as soon as the product is back in stock. The IE team works hard to notify all customers about backordered products and to provide estimated ship dates. However, estimated ship dates are not guaranteed and may change at any time. If you need to change your order because of a backorder, please contact support by using the contact form below.

DO YOU HAVE ANY PROMOTION CODES OR SALES?

IE does not offer any coupon codes or discounts outside of official sale events. Sale events take place only a few times a year and not all products will be included in each sale. Upcoming sales are not announced ahead of time. To find out about sales as soon as possible sign up to our email newsletter and social media pages such as Facebook and Instagram.

AN ITEM I BOUGHT IS NOW ON SALE, CAN I HAVE A REFUND?

IE sale events can not be combined or stacked with other active discount codes, special promotions, or offers. Promotional discounts are available only during the sale window and can not be applied after the sale event or retroactively used to refund any previously placed orders. If a product you recently purchased is on promotion you can return your order and repurchase during the sale, however, your order must meet our return policy and is still subject to a 10% restocking fee.

HOW CAN I BECOME AN IE DISTRIBUTOR?

IE partners with several professional businesses. If you feel your business aligns with IE's mission to supply the industry with the best performance solutions, please fill out our dealer application.

WHY DON'T I SEE SHIPPING FOR MY COUNTRY?

IE ships worldwide and is happy to supply our line of performance products internationally. If you are trying to place an order on performancebyie.com and there is no shipping option available, please visit our dealer locator to buy through a distributor or use the contact form below to contact our sales team.

WHAT SHOULD I KNOW BEFORE PLACING AN INTERNATIONAL ORDER?

International orders can be complicated in many ways and there are a couple things to be aware of before placing an order. Firstly, IE will not lower invoice values to reduce import duties associated with your order. Secondly, import duties are the responsibility of the customer and must be paid by the customer.

DO YOU BUILD/WORK ON CUSTOMER CARS?

At this time IE does not offer any product installs, custom builds, maintenance, or mechanical work. If you are interested in those services, please visit our Dealer Locator to find an authorized dealer or install shop near you.

HAVE MORE QUESTIONS?

HAVE MORE QUESTIONS?

Fill out my online form.

STILL NEED SUPPORT?

SALES HOURS
7am - 4pm MDT (Mountain Daylight Time)

WORKING DAYS
Monday - Friday (closed most holidays)

CALL SALES
+1 (801) 484-2021 (call volumes usually high)  

MORE HELPFUL LINKS:

DEALER LOCATOR

MILITARY DISCOUNT

ABOUT IE

CAREERS

IE BLOG

BECOME A DEALER

MORE HELPFUL LINKS

DEALER LOCATOR

MILITARY DISCOUNT

ABOUT IE

CAREERS

IE BLOG

BECOME A DEALER

STILL NEED SUPPORT?

SALES HOURS
7am - 4pm MST

WORKING DAYS
Monday - Friday (closed most holidays)

CALL SALES
+1 (801) 484-2021 (call volumes usually high)  

MORE HELPFUL LINKS

DEALER LOCATOR

MILITARY DISCOUNT

ABOUT IE

CAREERS

IE BLOG

BECOME A DEALER

STILL NEED SUPPORT?

SALES HOURS
7am - 4pm MST

WORKING DAYS
Monday - Friday (closed most holidays)

CALL SALES
+1 (801) 484-2021 (call volumes usually high)